At DreamSkill Catcher, we are committed to providing an exceptional learning experience. We understand that circumstances may change, and occasionally, you may need to request a refund for a course or program you have enrolled in. We aim to make this process transparent and straightforward.
To be eligible for a refund, please adhere to the following criteria:
1. Course Completion:
- You must have completed the entire course or program for which you are seeking a refund. We believe in the value of our content and want to ensure you have had the opportunity to fully engage with it.
2. Proof of Completion:
- You are required to provide proof of completion, which may include certificates, submission records, or any other documentation demonstrating your participation and engagement.
3. Within 2-3 Days:
- Refund requests must be submitted within 2-3 days from the date of completion of the course or program. Requests made after this period will not be processed.
To request a refund, please follow these steps:
1. Contact Customer Support:
- Reach out to our customer support team via email at hi@dreamskillcatcher.com. Include your name, order number, and a detailed explanation of why you are requesting a refund.
2. Review Process:
- Our customer support team will review your request within 10 business days and may contact you for additional information or clarification if necessary.
3. Refund Approval:
- If your request meets the eligibility criteria and is approved, we will process your refund within 10-14 business days. You will receive an email notification once the refund has been issued.
Please note that the following items are non-refundable:
If you have any questions or need further assistance regarding our Refunds Policy, please contact us: Email: hi@dreamskillcatcher.com
DreamSkill Catcher reserves the right to modify or update this Refunds Policy at any time. Any changes will be effective immediately and will be posted on our website. Your satisfaction is our top priority at DreamSkill Catcher, and we are dedicated to ensuring you receive the best learning experience. If you have any concerns or issues, please don't hesitate to reach out to us. We appreciate your trust in us and are here to assist you every step of the way.